Returns & Exchanges

At Sana Safinaz, we strive to ensure your complete satisfaction with every purchase by offering a seamless 14-day return and exchange policy for all unworn and unwashed items. We are committed to providing a transparent process to resolve any issues with your order quickly and efficiently.

Return Process

• 1.
  Initiate Request

  Contact our customer care team via email or WhatsApp within 14 days of delivery, providing your order number and the reason for the return or exchange.

• 2.
  Quality Inspection

  Ensure all items are in their original condition with tags attached; our team will review your request and provide a Return Authorization if the criteria are met.

• 3.
  Secure Packaging

  Pack the items securely in their original packaging along with the invoice and ship the parcel back to our centralized distribution center using a traceable courier service.

• 4.
  Processing & Resolution

  Once we receive and verify the returned goods, we will issue a digital store credit or process your exchange item within 7 to 10 working days.